Case Study and Maturity Model for Business Process Management Implementation
BPM '09 Proceedings of the 7th International Conference on Business Process Management
Information Systems and e-Business Management
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"By following the guidance contained in [the CMMI-ACQ and this book], you'll be able to build an organic acquisition capability that will position your organization to successfully set the scope of engagements with suppliers, keep suppliers and in-house users focused on a common picture of success, and deliver capabilities that will position your organization as a leader in your market or mission for years to come." --From the Foreword by Brian Gallagher Director, Acquisition Program, Software Engineering InstituteIncreasingly, both commercial and government organizations are acquiring key software, systems, and IT functions instead of building them. Yet all too often, the technology solutions they purchase cannot be sustained successfully. Now there is a comprehensive solution: the CMMI for Acquisition (CMMI-ACQ) model, which connects the widely adopted CMMI 1.2 framework with established industry best practices for acquisition and outsourcing.This book is a practical introduction to the initial CMMI-ACQ and its use in all phases of technology acquisition. Developed under the leadership of the Software Engineering Institute (SEI) and General Motors (GM), the CMMI-ACQ combines CMMI's successful process discipline with techniques proven to work in GM's own extensive outsourcing program. Reflecting the unique insights of key players in the development and early implementation of the CMMI-ACQ, the book covers the entire acquisition project lifecycle, presenting real-world stories as they might occur in your own organizations, insider experiences, tips, tricks, and pitfalls to avoid.The topics discussed here include: determining when outsourcing is and is not appropriate; developing acquisition strategies and aligning organizational structure with them; capturing accurate requirements; specifying realistic design constraints; writing effective RFPs; selecting, managing, and collaborating with suppliers; negotiating contracts; managing risk; and "measuring for success."CMMI for Outsourcing® will be valuable to any organization that wants to achieve better results from technology acquisition. It will be especially helpful to organizations already involved with CMMI-related process improvement and to companies that partner with them.Forewordï戮 ï戮 ï戮 Prefaceï戮 ï戮 ï戮 Chapter 1:ï戮 Introduction to the CMMI-ACQï戮 ï戮 ï戮 Chapter 2: Getting Startedï戮 ï戮 ï戮 Chapter 3: Engineering Solutionsï戮 ï戮 ï戮 Chapter 4: Delivering Solutionsï戮 ï戮 ï戮 Chapter 5: Accelerating Acquisition Improvementï戮 ï戮 ï戮 Appendix: Overview of CMMI-ACQï戮 ï戮 ï戮 Bibliographyï戮 ï戮 ï戮 About the Authorsï戮 ï戮 ï戮 Indexï戮 ï戮