Data completeness: a key to effective net-based customer service systems
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Critical purchasing incidents in e-business
Behaviour & Information Technology
A strategy-based process for effectively determining system requirements in eCRM development
Information and Software Technology
Recent advances in data engineering and management
TELE-INFO'09 Proceedings of the 8th Wseas international conference on Telecommunications and informatics
Just-in-time business intelligence and real-time decisioning
AIC'09 Proceedings of the 9th WSEAS international conference on Applied informatics and communications
Recent advances in data management
WSEAS Transactions on Computers
Data mining application in customer relationship management of credit card business
COMPSAC-W'05 Proceedings of the 29th annual international conference on Computer software and applications conference
Concept-based learning of human behavior for customer relationship management
Information Sciences: an International Journal
Why enterprise system integration is inevitable?
ICCOMP'06 Proceedings of the 10th WSEAS international conference on Computers
Enterprise system integration: from data coordination to integration appliances
ICCOMP'06 Proceedings of the 10th WSEAS international conference on Computers
Computers and Industrial Engineering
An integrative framework for customer relationship management: towards a systems view
International Journal of Business Information Systems
Expert Systems with Applications: An International Journal
Electronic Commerce Research and Applications
Customer relationship management and Web mining: the next frontier
Data Mining and Knowledge Discovery
Customer loyalty programs to sustain consumer fidelity in mobile telecommunication market
Expert Systems with Applications: An International Journal
Customer attrition in retailing: An application of Multivariate Adaptive Regression Splines
Expert Systems with Applications: An International Journal
International Journal of Strategic Information Technology and Applications
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