If you measure it they will score: An assessment of international eGovernment benchmarking

  • Authors:
  • Davy Janssen;Sabine Rotthier;Kris Snijkers

  • Affiliations:
  • (Corresponding author) Universiteit Antwerpen, Politieke en Sociale Wetenschappen, Steunpunt Bestuurlijke Organisatie Vlaanderen, Korte Sint-Annastraat 6, 2000 Antwerpen, Belgium. Tel.: +32 3 204 ...;Universiteit Antwerpen, Politieke en Sociale Wetenschappen, Steunpunt Bestuurlijke Organisatie Vlaanderen, Korte Sint-Annastraat 6, 2000 Antwerpen, Belgium. Tel.: +32 3 204 10 52/ Fax: +32 3 204 1 ...;Universiteit Antwerpen, Politieke en Sociale Wetenschappen, Steunpunt Bestuurlijke Organisatie Vlaanderen, Korte Sint-Annastraat 6, 2000 Antwerpen, Belgium. Tel.: +32 3 204 10 52/ Fax: +32 3 204 1 ...

  • Venue:
  • Information Polity
  • Year:
  • 2004

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Abstract

In this article we expound on the possible effects of eGovernment evaluation studies on countries' eGovernment policy. Performance measurement and benchmarking are two well-known tools for policy evaluation and feedback. Performance information has a supply side as well as a demand side, which do not necessarily match. In the eGovernment sphere we notice a large supply of performance information. We ask ourselves to which degree this supply meets an actual demand from governments. We discuss the results of a thorough analysis of 18 international comparative eGovernment studies and warn for an unreflective feedback of these studies' results in countries' eGovernment policies.