So Let's See: Taking and Keeping the Initiative in Collaborative Dialogues

Authors:
Sabine Payr
Affiliations:
Austrian Institute for Artificial Intelligence OFAI,
Venue:
IVA '07 Proceedings of the 7th international conference on Intelligent Virtual Agents
Year:
2007

Citing 3
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Abstract

In order to create and maintain social relationships with human users in mixed-initiative dialogues, IVAs have to give off coherent signals of claiming or relinquishing leadership in discourse. Quantitaive and qualitative analyses of human-human collaborative task-solving dialogues from the Ohio State University Quake Corpus reveal that discursive dominance is a shared achievement of speakers and given, taken or kept in a consensual way, up to the point where they incur "costs" in terms of efficiency in solving the task. Some verbal signals can be identified as relevant to this process.