A Comparative Evaluation of User Preferences for Mobile Chat Usable Interface

Authors:
Daniel Kuen Su;Victoria Siew Yee
Affiliations:
The University of Nottingham, Malaysia;Financial Services, Accenture, Malaysia
Venue:
APCHI '08 Proceedings of the 8th Asia-Pacific conference on Computer-Human Interaction
Year:
2008

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Abstract

This paper aims to investigate user preferences for mobile chat usable interfaces. We have designed graphical-based usable interfaces for mobile chat to ease the navigation control for efficient tracking of specific messages in a long chat archive We have conducted a comparative evaluation between text-based and graphical-based usable interfaces for mobile chat systems. The statistical research outcomes exemplified that there were significant differences on user preferences between text-based and graphical-based systems with regards to gender, education level, and usage frequency of one-to-one mobile chat systems. Additionally, the experimental evaluation results have highlighted the potential use of graphical-based usable interfaces for mobile chat systems that have significantly gained user preferences and were well perceived as usable interfaces among the test subjects.