The effects of information accuracy on user trust and compliance
Conference Companion on Human Factors in Computing Systems
User Modeling and User-Adapted Interaction
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
Student preferences for editing, persuading, and negotiating the open learner model
ITS'06 Proceedings of the 8th international conference on Intelligent Tutoring Systems
UMAP '09 Proceedings of the 17th International Conference on User Modeling, Adaptation, and Personalization: formerly UM and AH
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Open learner models (OLM) enable users to access their learner model to view information about their understanding. Opening the learner model to the learner may increase their perceptions of how a system evaluates their knowledge and updates the model. This raises questions of trust relating to whether the learner believes the evaluations are correct, and whether they trust the system as a whole. We investigate learner trust in various OLM features: the complexity of the model presentation; the level of learner control over the model contents; and the facility to release one's own model for peer viewing.