eGovernment Project Evaluation: An Integrated Framework

  • Authors:

  • Jianwei Liu;Zsofia Derzsi;Marta Raus;Alexander Kipp

  • Affiliations:

  • Department of Economics and Business Administration, Free University Amsterdam,;Department of Economics and Business Administration, Free University Amsterdam,;SAP Research CEC Zurich and ETH Zurich-Chair of Technology and Innovation Management,;Department of Information Systems, University of Muenster,

  • Venue:
  • EGOV '08 Proceedings of the 7th international conference on Electronic Government
  • Year:
  • 2008

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Abstract

Recently, the EU government has put a lot of effort into modernizing its public sectors using advanced information and communication technology (ICT). Together with various universities and research institutes all over the EU, a number of e-government projects are now undertaken under the 6th/7thResearch Framework Programme One of the critical issues faced by both researchers and the EU government is how to evaluate and assess the successfulness of such projects. The traditional value assessment methods existing in the business field are not good enough to cope with the issue, as business and government hold different value perspectives and have different concerns. In this paper we present a comparative study of six value assessment frameworks and introduce an integrated value assessment framework that may better serve the purpose. A "value cube" and a "step-by-step" method design are generated for supporting the assessment and a real-life case (the Beer Living Lab) for applying the framework in practice is given.