Information seeking in electronic environments
Information seeking in electronic environments
Digital literacy
Beyond logs and surveys: in-depth measures of people's web use skills
Journal of the American Society for Information Science and Technology
The social and discursive construction of computing skills: Research Articles
Journal of the American Society for Information Science and Technology
Modeling successful performance in Web searching
Journal of the American Society for Information Science and Technology
EGOV'06 Proceedings of the 5th international conference on Electronic Government
Where to go in the near future: diverging perspectives on online public service delivery
EGOV'07 Proceedings of the 6th international conference on Electronic Government
E-services for citizens: the Dutch usage case
EGOV'07 Proceedings of the 6th international conference on Electronic Government
How to improve e-government use: an empirical examination of multichannel marketing instruments
Information Polity - Special issue on Freedom of Information
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It is important to take digital inequality research in consideration when focusing on electronic public service delivery. From this point of view, this paper considers four digital skills that citizens need when using online public services. Measurements of these skills in the Netherlands indicate that on average 80% of the operational skill Internet assignments, 72% of formal Internet skills assignments, 62% of the information Internet skills assignments and 25% of strategic Internet skills assignments have been successfully completed. Performances are significantly different for people with high, medium and low level of education attained and in some cases for people with different age. The Dutch government's expectation that every citizen with an Internet connection is able to complete the assignments clearly is not justified.