Beyond logs and surveys: in-depth measures of people's web use skills
Journal of the American Society for Information Science and Technology
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Multi-channel marketing: an experiment on leading citizens to online public services
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
Online interaction between citizens and municipalities in Istanbul
Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
Who uses e-government?: examining the digital divide in e-government use
Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Future of e-governance in Pakistan: case study of e-governance projects in Balochistan
Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Mobile phones and digital divide in East African countries
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
An architecture of active life event portals: generic workflow approach
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Where to go in the near future: diverging perspectives on online public service delivery
EGOV'07 Proceedings of the 6th international conference on Electronic Government
E-services for citizens: the Dutch usage case
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Analysing the demand side of e-government: what can we learn from Slovenian users?
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Citizens and Service Channels: Channel Choice and Channel Management Implications
International Journal of Electronic Government Research
E-government education at the public administration departments in Turkey
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
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Most of the EU-15 countries illustrate a gap between potential usage and actual usage of electronic public services. Using a model of four successive kinds of access to digital technologies a number of explanations are sought. They are tested in the case of current Dutch electronic governmental service usage. Motivational access indicates that there is a part of the Dutch population that doesn’t have sufficient motivation for using computers and the Internet. It also appears that even in the Netherlands, a top country regarding Internet and broadband connections, physical access cannot be taken for granted. Insufficient digital skills produce serious problems as well. But the most striking facts are found in the context of usage access. Here we have observed a lack of user orientation in Dutch e-government services. It appears that the Dutch government doesn’t know what citizens want, how they use ICT en what the consequences for citizens are.