Analysing the demand side of e-government: what can we learn from Slovenian users?

Authors:
Mateja Kunstelj;Tina Jukic;Mirko Vintar
Affiliations:
University of Ljubljana, Ljubljana, Slovenia;University of Ljubljana, Ljubljana, Slovenia;University of Ljubljana, Ljubljana, Slovenia
Venue:
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Year:
2007

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Abstract

Many surveys and studies to date have pointed out that there is a considerable gap between expressed interest from potential users and the actual use of e-government information and services. However, the factors influencing that gap have not yet been fully explained and understood. This paper therefore investigates the real driving forces concerning the 'demand' side of egovernment and the take-up of public e-services. The paper summarises the findings of similar studies carried out in other countries and compares them with the results of the extensive study carried out in Slovenia during 2004 and 2006, with a focus on user expectations and satisfaction.