A Socio-technical Approach towards Supporting Intra-organizational Collaboration

Authors:
Mario Aehnelt;Mirko Ebert;Günter Beham;Stefanie Lindstaedt;Alexander Paschen
Affiliations:
Fraunhofer Institute for Computer Graphics Rostock, Rostock, Germany 18059;Fraunhofer Institute for Computer Graphics Rostock, Rostock, Germany 18059;Know-Center, Graz, Austria 8010 and Knowledge Management Institute, Graz University of Technology, Graz, Austria 8010;Know-Center, Graz, Austria 8010 and Knowledge Management Institute, Graz University of Technology, Graz, Austria 8010;Fraunhofer Institute for Computer Graphics Rostock, Rostock, Germany 18059
Venue:
EC-TEL '08 Proceedings of the 3rd European conference on Technology Enhanced Learning: Times of Convergence: Technologies Across Learning Contexts
Year:
2008

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Abstract

Knowledge work in companies is increasingly carried out by teams of knowledge workers. They interact within and between teams with the common goal to acquire, apply, create and share knowledge. In this paper we propose a socio-technical model to support intra-organizational collaboration which specifically takes into account the social and collaborative nature of knowledge work. Our aim is to support in particular the efficiency of collaborative knowledge work processes through an automated recommendation of collaboration partners and collaboration media. We report on the theoretical as well as practical aspects of such a socio-technical model.