The WSLA Framework: Specifying and Monitoring Service Level Agreements for Web Services
Journal of Network and Systems Management
Automated SLA Monitoring for Web Services
DSOM '02 Proceedings of the 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Management Technologies for E-Commerce and E-Business Applications
The Eigentrust algorithm for reputation management in P2P networks
WWW '03 Proceedings of the 12th international conference on World Wide Web
Social ReGreT, a reputation model based on social relations
ACM SIGecom Exchanges - Chains of commitment
A System for Ensuring Data Integrity in Grid Environments
ITCC '04 Proceedings of the International Conference on Information Technology: Coding and Computing (ITCC'04) Volume 2 - Volume 2
Trusted Computing Platforms: TCPA Technology in Context
Trusted Computing Platforms: TCPA Technology in Context
Automating security configuration for the Grid
Scientific Programming - International Symposium of Parallel and Distributed Computing & International Workshop on Algorithms, Models and Tools for Parallel Computing on Heterogenous Networks
Application Deployment on Catallactic Grid Middleware
IEEE Distributed Systems Online
Conditions for access and use of legal document retrieval web services
Proceedings of the 11th international conference on Artificial intelligence and law
Adaptive quality of service management for enterprise services
ACM Transactions on the Web (TWEB)
Using k-Pricing for Penalty Calculation in Grid Market
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
An evaluation of heuristics for SLA based parallel job schedulin
IPDPS'06 Proceedings of the 20th international conference on Parallel and distributed processing
Cheat-Proof trust model for cloud computing markets
GECON'12 Proceedings of the 9th international conference on Economics of Grids, Clouds, Systems, and Services
A SLA graph model for data services
Proceedings of the fifth international workshop on Cloud data management
| Hi-index | 0.00 |
A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that must be maintained by a provider during service provision (generally defined as a set of Service Level Objectives (SLOs)), and a set of penalty clauses specifying what happens when service providers fail to deliver the QoS agreed. Although significant work exists on how SLOs may be specified and monitored, not much work has focused on actually identifying how SLOs may be impacted by the choice of specific penalty clauses. A trusted mediator may be used to resolve conflicts between the parties involved. The objectives of this work are to: (i) identify classes of penalty clauses that can be associated with an SLA; (ii) define how to specify penalties in an extension of WS-Agreement; and (iii) specify to what extent penalty clauses can be enforced based on monitoring of an SLA.