Developing a Dialogue System

Authors:
Mare Koit;Olga Gerassimenko;Riina Kasterpalu;Andriela Rääbis;Krista Strandson
Affiliations:
University of Tartu, Tartu, Estonia 50409;University of Tartu, Tartu, Estonia 50409;University of Tartu, Tartu, Estonia 50409;University of Tartu, Tartu, Estonia 50409;University of Tartu, Tartu, Estonia 50409
Venue:
TSD '08 Proceedings of the 11th international conference on Text, Speech and Dialogue
Year:
2008

Citing 2
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Spoken Dialogue Technology

Spoken Dialogue Technology
Processing of requests in estonian institutional dialogues: corpus analysis

TSD'06 Proceedings of the 9th international conference on Text, Speech and Dialogue

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Abstract

Estonian phone calls to travel agencies are analyzed with the further aim to develop a dialogue system. The analysis is based on the Estonian Dialogue Corpus. Customers' initial requests introduce a topic or check the competencies of the official, and they have to be adjusted in a following information-sharing sub-dialogue. Information is given briefly, using short sentences or phrases. A collaborative travel agent offers substituting information or action if s/he is unable to fulfill the customer's request. A dialogue system is being developed which gives travel information in Estonian. Ready-made sentence patterns are used in the current version for granting the users' requests. Our study will help to make the grants more natural.