Human-Centric Design of Percipient Knowledge Distribution Service

Authors:
Peter Géczy;Noriaki Izumi;Shotaro Akaho;Kôiti Hasida
Affiliations:
National Institute of Advanced Industrial Science and Technology (AIST), Tokyo and Tsukuba, Japan;National Institute of Advanced Industrial Science and Technology (AIST), Tokyo and Tsukuba, Japan;National Institute of Advanced Industrial Science and Technology (AIST), Tokyo and Tsukuba, Japan;National Institute of Advanced Industrial Science and Technology (AIST), Tokyo and Tsukuba, Japan
Venue:
WSKS '08 Proceedings of the 1st world summit on The Knowledge Society: Emerging Technologies and Information Systems for the Knowledge Society
Year:
2008

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Abstract

We present a functional design of behaviorally centered percipient knowledge distribution service for organizational systems. The service transparently embeds explicit knowledge into the web content; enabling easy access by users while they perform their browsing tasks. The service functionality emphasizes proper nonintrusive presentation of knowledge objects, and suitable alignment with the web content as well as organizational policies. The design utilizes analytic findings of human browsing behavior on a large scale organizational intranet portal. The findings imply that knowledge objects should contain at least two information components. One should be rapidly processable within seconds, and the other within few minutes. The knowledge objects should be presented at the target pages of users' browsing tasks. Functionality of the service should be personalized to account for user diversity.