Fuzzy sets, fuzzy logic, applications
Fuzzy sets, fuzzy logic, applications
Fuzzy logic and optimization models for implementing QFD
Proceedings of the 23rd international conference on on Computers and industrial engineering
Linear and non-linear fuzzy regression: evolutionary algorithm solutions
Fuzzy Sets and Systems
Fuzzy compromise programming with precedence order in the criteria
Applied Mathematics and Computation
Computers and Industrial Engineering
Assessment of learner satisfaction with asynchronous electronic learning systems
Information and Management
Computers and Industrial Engineering
Group decision making to better respond customer needs in software development
Computers and Industrial Engineering
Multi objective new product development in bakery production under fuzzy demand parameters
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology - FUZZYSS’2009
An integrated fuzzy decision approach for product design and evaluation
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
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Quality function deployment (QFD) is a product/service design and improvement tool used to achieve higher customer satisfaction. Basically, QFD is a transformation of vague and imprecise customer needs into measurable product/service attributes. This article integrates compromise programming based goal programming into the QFD process to determine to what extent the product/service attributes should be improved. The fuzzy set theory is applied to the model to deal with the imprecise nature of data. Differing from existing QFD applications, our proposed methodology applies analytic network process (ANP) to evaluate the inner dependencies among customer needs, among product attributes and also the relationships between them. Furthermore, it determines the best product/service in the market as the goal employing compromise programming. Finally, the methodology ends with the goal programming method which consists of this predefined goal and the product/service provider's budget limitation. The aim is to improve the performance values of the selected product/service according to the best one. A real-world application on e-learning products provided by the higher education institutions in Turkey illustrates the applicability of our proposed methodology.