Pricing computer services: queueing effects
Communications of the ACM
User delay costs and internal pricing for a service facility
Management Science
Congestion-dependent pricing of network services
IEEE/ACM Transactions on Networking (TON)
Introduction to Stochastic Dynamic Programming: Probability and Mathematical
Introduction to Stochastic Dynamic Programming: Probability and Mathematical
Structural results for the control of queueing systems using event-based dynamic programming
Queueing Systems: Theory and Applications
Optimal Pricing and Admission Control in a Queueing System with Periodically Varying Parameters
Queueing Systems: Theory and Applications
Dynamic pricing and scheduling in a multi-class single-server queueing system
Queueing Systems: Theory and Applications
Self-management challenges for multi-cloud architectures
ServiceWave'11 Proceedings of the 4th European conference on Towards a service-based internet
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We consider a discrete-time admission control problem in a company operating in service industries with two classes of customers. For the first class of customers, the company then (1) has an option to accept or reject him/her (admission control), or (2) decides on an offering price (pricing control). The second-class (sideline) customers are only served if no first-class customers are in the system, and this yields the sideline profit. In this paper, we discuss both admission control and pricing control problems within an identical framework, and we examine the properties of the optimal policies to maximize the total expected present discounted net profits. We show that when the sideline profit is large, the optimal policies may not be monotone in the number of first-class customers in the system.