Artificial Intelligence
From timesharing to the sixth generation: the development of human-computer interaction. Part I
International Journal of Man-Machine Studies
Foundations of dialog engineering: the development of human-computer interaction. Part II
International Journal of Man-Machine Studies
A quantitative theory of human-computer interaction
Interfacing thought: cognitive aspects of human-computer interaction
HCI, what is it and what research is needed?
Interfacing thought: cognitive aspects of human-computer interaction
Proceedings of the fifth conference of the British Computer Society, Human-Computer Interaction Specialist Group on People and computers V
Direct manipulation prototype user interface monitoring
Proceedings of the fifth conference of the British Computer Society, Human-Computer Interaction Specialist Group on People and computers V
Display-based competence: towards user models for menu-driven interfaces
International Journal of Man-Machine Studies
A computational model of skilled use of a graphical user interface
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Getting around the task-artifact cycle: how to make claims and design by scenario
ACM Transactions on Information Systems (TOIS)
The ecology of work and interface design
HCI'92 Proceedings of the conference on People and computers VII
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Design rules based on analyses of human error
Communications of the ACM
Through the Interface: A Human Activity Approach to User Interface Design
Through the Interface: A Human Activity Approach to User Interface Design
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
Current approaches and new guidelines for undo support design
INTERACT '90 Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction
Three sequential positions of query repair in interactions with internet search engines
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Bridging gaps in handoffs: A continuity of care based approach
Journal of Biomedical Informatics
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This article reports an investigation of the initiation and management of repair in human-computer interaction from a conversation-analytic perspective. It describes some ways in which pairs of novice users deal with what they see as "trouble" in the operation of a multiwindow database system called Sales and Marketing Information (SAMi). A typical sequence has the character of a user request followed by a pause or computer granting, leading to user repair in initial or third position. Three components of repair are identified: The user attempts to get the computer to undo a previous granting, redo a previous request, or grant a new request. Some common ways in which these components are combined, ordered, and performed are illustrated with reference to transcripts of actual sequences of recorded interaction. The relevance of these findings for design is discussed, together with the future potential of the approach that generated them.