Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Analysis of a very large web search engine query log
ACM SIGIR Forum
Web search behavior of Internet experts and newbies
Proceedings of the 9th international World Wide Web conference on Computer networks : the international journal of computer and telecommunications netowrking
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing Collaborative Systems: A Practical Guide to Ethnography
Designing Collaborative Systems: A Practical Guide to Ethnography
Eye-tracking analysis of user behavior in WWW search
Proceedings of the 27th annual international ACM SIGIR conference on Research and development in information retrieval
Doing Virtually Nothing: Awareness and Accountability in Massively Multiplayer Online Worlds
Computer Supported Cooperative Work
Investigating the querying and browsing behavior of advanced search engine users
SIGIR '07 Proceedings of the 30th annual international ACM SIGIR conference on Research and development in information retrieval
Query reformulation, search performance, and term suggestion devices in question-answering tasks
Proceedings of the second international symposium on Information interaction in context
Management of repair in human-computer interaction
Human-Computer Interaction
Analysis of multiple query reformulations on the web: The interactive information retrieval context
Information Processing and Management: an International Journal
How does search behavior change as search becomes more difficult?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring reductions for long web queries
Proceedings of the 33rd international ACM SIGIR conference on Research and development in information retrieval
Computer Supported Cooperative Work
| Hi-index | 0.01 |
Internet search engines display understanding or misunderstanding of user intent in and through the particular batches of results they retrieve and their perceived relevance. Yet understanding is not simply an automatic outcome but a joint interactional achievement between human and machine. If potential troubles with search queries emerge, either the user or the search engine may initiate repair on the query in ways that resemble repair in human conversation as described in conversation analysis. Users can repair their own queries in first or third position, while search engines can initiate repair from second position. However search-engine interactions currently contain no fourth-position repair. Finally search engines may also complete queries collaboratively with users in ways that are similar to but distinct from repair. In this study we examine interactions between users and search engines using a novel approach we call "computer interaction analysis," which utilizes eye-tracking screen video and a novel notation scheme for transcribing it.