Infrastructure management as cooperative work: implications for systems design
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Researching system administration
Researching system administration
Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Information needs of system administrators in information technology service factories
CHIMIT '11 Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology
Knowledge and information and needs of system administrators in IT service factories
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
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System administrators (sysadmins) are a critical population of computer users: they use a wide variety of administration tools to maintain the computer infrastructure on which modern society depends. The design of appropriate administration tools relies on accurate information about sysadmins and their work, yet studies to date collecting this information have been qualitative. In this paper I examine a quantitative source of information about system administrators: the annual SAGE salary survey. The primary focus of the survey is collecting salary and benefits information, so that administrators can compare their compensation with others in similar circumstances. In this poster I do further analysis of the SAGE data from 2002 through 2006, investigating correlations that were not part of the SAGE reports. In particular, I examine evidence for teamwork among administrators, and find evidence for sysadmins working in teams in companies of all sizes.