Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Scalability in system management GUIs: a designer's nightmare
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Design guidelines for system administration tools developed through ethnographic field studies
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Sysadmins and the need for verification information
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
System administrator teamwork: evidence from the SAGE salary survey
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
A service delivery platform for server management services
IBM Journal of Research and Development
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