A Process for Human Centered Modelling of Incident Scenarios

Authors:
Claudia V. Guerrero;M. Fatima Vieira;Jean-Marc Mercantini;Charles Santoni
Affiliations:
Laboratoire des Sciences de l'Information et des Systèmes, Université Paul Cézanne --- Aix-Marseille III, Marseille CEDEX 20, France 13397;Departamento de Engenharia Elétrica, Universidade Federal de, Campina Grande, Brazil CP 10053;Laboratoire des Sciences de l'Information et des Systèmes, Université Paul Cézanne --- Aix-Marseille III, Marseille CEDEX 20, France 13397;Laboratoire des Sciences de l'Information et des Systèmes, Université Paul Cézanne --- Aix-Marseille III, Marseille CEDEX 20, France 13397
Venue:
USAB '08 Proceedings of the 4th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for Education and Work
Year:
2008

Citing 3
Cited 1

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Abstract

This paper presents the process of building a conceptual model of incident scenarios caused by human error. The process was conceived to be human centered and was validated through a case study in the context of the electricity generation sector. The corpus of study was extracted from an electricity distribution and transmission company in Brazil. The resulting conceptual model forms the basis of an incident scenario simulator built to study user behavior when dealing with safety critical situations. This work is within the context of conceiving ergonomic human interfaces for industrial systems. The objective is to conceive interfaces that facilitate the operation of these systems, particularly during critical situations when the human error is considered one of the main causes of accidents.