Design rationale: concepts, techniques, and use
Design rationale: concepts, techniques, and use
Analyzing the usability of a design rationale notation
Design rationale
International Journal of Human-Computer Studies
Forensic Software Engineering and the Need for New Approaches to Accident Investigation
SAFECOMP '00 Proceedings of the 19th International Conference on Computer Safety, Reliability and Security
A Process for Human Centered Modelling of Incident Scenarios
USAB '08 Proceedings of the 4th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for Education and Work
From design errors to design opportunities using a machine learning approach
PAKM'06 Proceedings of the 6th international conference on Practical Aspects of Knowledge Management
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Accident reports are intended to explain the causes of human error and system failure. They are based upon the evidence of many different teams of experts and are, typically, the result of a lengthy investigation process. They are important documents from an engineering perspective because they guide the intervention of regulatory authorities who must reduce the impact and frequency of system 'failures' and human 'error'. There are, however, a number of problems with current practice. In particular, there are no established techniques for using previous findings about human 'error' and systems 'failure' to inform subsequent design. This paper, therefore, shows how extensions to design rationale and contextual task analysis techniques can be used to avoid the weaknesses of existing accident reports.