People Sensemaking and Relationship Building on an Enterprise Social Network Site

Authors:
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Venue:
HICSS '09 Proceedings of the 42nd Hawaii International Conference on System Sciences
Year:
2009

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Abstract

This paper describes a social network site designed to support employees within an enterprise in connecting and learning about each other through personal and professional sharing. We introduce the design concepts and provide a detailed account of the first three months of usage, involving nearly 300 users. Our findings suggest that employees find the site particularly useful as a way to perform people sensemaking of individuals and to connect and maintain relationships with others on the site.