Interface evaluation for invisibility and ubiquity: an example from e-learning

Authors:
Elizabeth A Kemp;Ashleigh-Jane Thompson;Russell S. Johnson
Affiliations:
Massey University, Palmerston North, New Zealand;Massey University, Palmerston North, New Zealand;Massey University, Palmerston North, New Zealand
Venue:
Proceedings of the 9th ACM SIGCHI New Zealand Chapter's International Conference on Human-Computer Interaction: Design Centered HCI
Year:
2008

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Abstract

This paper reports on the development of a framework for the heuristic evaluation of the interface to a learning appliance, that is a teaching system where students can study the course content without thinking about the technology. It has been argued that in systems of this kind the emphasis should be on invisibility, usability, universality and usefulness. A set of heuristics was generated based on those for evaluating web and ubiquitous systems but tailored to the requirements of a learning appliance. These heuristics were used to evaluate IMMEDIATE (Integrating MulitMEdia in a DIstAnce learning and TEaching environment), a teaching system intended to address the digital divide in education by providing a specialised, easy-to-use, e-learning environment for the PC. The results indicated that whilst IMMEDIATE supports the appropriate functionality, some improvements can be made to enhance the learning experience.