What academic research tells us about service
Communications of the ACM - Services science
Visualization of patent analysis for emerging technology
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
To construct a technology roadmap for technical trend recognition on thin-film solar cell
JSAI-isAI'10 Proceedings of the 2010 international conference on New Frontiers in Artificial Intelligence
Enhancing technology clustering through heuristics by using patent counts
Expert Systems with Applications: An International Journal
Creating a Taxonomy for Mobile Commerce Innovations Using Social Network and Cluster Analyses
International Journal of Electronic Commerce
| Hi-index | 12.05 |
As a consequence of the service economy, R&D of the service industry has become more essential nowadays. Therefore, technology roadmaps are required for selection and concentration of services and related technologies. However, now there are problems and challenging issues as follows. First, there is no objective and systematic method or analysis tool to evaluate emerging technologies for services. Second, current technology roadmaps do not provide technology's priority oriented to the service side. Therefore, we propose a patent map and a Service-oriented Technology Roadmap using the patent map, i.e. SoTRM. Our patent map is a three-dimensional visualization method and analysis tool based on keywords, which contributes to evaluating emerging technologies for services. It does not only overcome the subjectivity of experts, but it also discovers technologies missed out by experts initially. And SoTRM is a technology roadmap customized for the service industry. Based on four layers of patents, keywords, technologies, and services, the layer of service-oriented technologies provides the order of technologies in a service-oriented aspect. It also gives guidelines to assign roles in R&D to public and private sectors. As a result, we provide an objective and systematic framework required to form a technology roadmap oriented to services for R&D strategy of the service industry. Eventually, it helps decision makers from public and private sectors to select and concentrate on the first things among services and the related technologies in R&D of the service industry, and thereby to find the direction of distributing investment funds into technologies for services.