Computers and Industrial Engineering
Computers and Industrial Engineering
International Journal of Intelligent Systems
Group decision making to better respond customer needs in software development
Computers and Industrial Engineering
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
On the evidential reasoning algorithm for multiple attribute decision analysis under uncertainty
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A fuzzy model for exploiting quality function deployment
Mathematical and Computer Modelling: An International Journal
A quantitative methodology for acquiring engineering characteristics in PPHOQ
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment
Expert Systems with Applications: An International Journal
TOPSIS with fuzzy belief structure for group belief multiple criteria decision making
Expert Systems with Applications: An International Journal
Determining the final priority ratings of customer requirements in product planning by MDBM and BSC
Expert Systems with Applications: An International Journal
A rough set approach for estimating correlation measures in quality function deployment
Information Sciences: an International Journal
Rough set-based approach for modeling relationship measures in product planning
Information Sciences: an International Journal
A new incomplete preference relations based approach to quality function deployment
Information Sciences: an International Journal
Hi-index | 12.06 |
Quality function deployment (QFD) is a methodology for translating customer wants (WHATs) into relevant engineering design requirements (HOWs) and often involves a group of cross-functional team members from marketing, design, quality, finance and production and a group of customers. The QFD team is responsible for assessing the relationships between WHATs and HOWs and the interrelationships between HOWs, and the customers are chosen for assessing the relative importance of each customer want. Each member and customer from different backgrounds often demonstrates significantly different behavior from the others and generates different assessment results, complete and incomplete, precise and imprecise, known and unknown, leading to the QFD with great uncertainty. In this paper, we present an evidential reasoning (ER) based methodology for synthesizing various types of assessment information provided by a group of customers and multiple QFD team members. The proposed ER-based QFD methodology can be used to help the QFD team prioritize design requirements with both customer wants and customers' preferences taken into account. It is verified and illustrated with a numerical example.