The design of 'idiot-proof' interactive programs

  • Authors:
  • Anthony I. Wasserman

  • Affiliations:
  • University of California San Francisco Medical Center, San Francisco, California

  • Venue:
  • AFIPS '73 Proceedings of the June 4-8, 1973, national computer conference and exposition
  • Year:
  • 1973

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Abstract

Over the past few years, the use of interactive systems has begun to shift from program development to a wide range of applications. Simultaneously, the users of interactive systems have begun to shift from programmers and others familiar with computer systems to those without a technical understanding of computer systems and programs. These trends seem likely to continue with the increased availability of multiprogrammed systems, the reduced cost of computer hardware, and the development of new application programs for retail sales, medical systems, law enforcement, financial analysis, and other tasks. This steadily increasing number of conversational applications programs will produce a growing number of computer users who are well-trained in their application areas without knowing how the programs that they use actually work. These technically "unsophisticated" users view the computer simply as a tool and are willing to use this tool only if it is easy for them to do so.