Designing for all users: including the odd users

Authors:
Jina Huh;Mark Steven Ackerman
Affiliations:
University of Michigan, Ann Arbor, USA;University of Michigan, Ann Arbor, USA
Venue:
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Year:
2009

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Abstract

The field of HCI has played an important role in broadening the spectrum of users of computational artifacts. However, users with extreme preferences are mostly ignored by the designers and researchers because they do not constitute a large portion of the market and the users lack generalizable characteristics. In order to further discuss these concerns, this paper introduces a case about the extreme users and the challenges they face. The paper ends with discussing future directions and challenges in designing for all users in the field of HCI.