Open by design: how IBM partnered with the user community in the redesign of lotus notes

Authors:
Elizabeth M. Comstock;Mary Beth Raven;Sheri F. Branco;Michelle L. Cooper;Deborah E. Maurer
Affiliations:
IBM Lotus Software Group, Westford, MA, USA;IBM Lotus Software Group, Westford, MA, USA;IBM Lotus Software Group, Westford, MA, USA;IBM Lotus Software Group, Westford, MA, USA;IBM Lotus Software Group, Chicago, IL, USA
Venue:
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Year:
2009

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Abstract

This paper describes the methods used to successfully redesign the IBM® Lotus Notes® user experience. The methods we found most valuable were designed to be open to a rich dialog with the wide community of Notes users. Based on our experience, we share practical benefits and challenges with using these methods.