Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Towards the perfect infrastructure for usability testing on mobile devices
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Reconfigurable multimedia environment
iUBICOM'10 Proceedings of the 5th international conference on Ubiquitous and Collaborative Computing
Privacy-preserving screen capture: Towards closing the loop for health IT usability
Journal of Biomedical Informatics
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In this paper, we describe various systems that can be used to record and observe user research activities. We examine the different user needs in this space and the key variables that determine how these needs can be addressed. We then focus on the system we designed and built for the user experience team at Google. Features of that system include the ability to watch high-definition study videos live from anywhere on the Google network using any browser on any major operating system in real time as studies are being conducted around the world, a complete and easily accessible archive of all study videos ever recorded at Google, one-button self-serve operation for study moderators, and minimal system maintenance. Since implementing this system, we have seen a dramatic increase in the number of observers who directly experience our end users.