Handheld Usability
Mobile search with text messages: designing the user experience for google SMS
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Seeing the bigger picture: a multi-method field trial of google maps for mobile
CHI '08 Extended Abstracts on Human Factors in Computing Systems
HCI Beyond the GUI: Design for Haptic, Speech, Olfactory, and Other Nontraditional Interfaces
HCI Beyond the GUI: Design for Haptic, Speech, Olfactory, and Other Nontraditional Interfaces
Overcoming challenges in mobile UX research methods and tools
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Designing and deploying usetube, google's global user experience observation and recording system.
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Mobile user experience research: challenges, methods & tools
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Designing and evaluating the mobile experience through iterative field studies
Proceedings of the 30th ACM international conference on Design of communication
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In this paper, we describe various setups that allow usability professionals to conduct effective user studies on mobile devices. We describe the factors relevant when building a solution for mobile device observation and the various designs we worked with in the Google user experience research environment as we iterated to meet changing study needs. We highlight several systems that can successfully be used in an industry environment, including a novel setup that is fully portable, can be used in a usability lab as well as in the field, accommodates a large variety of different mobile devices, and allows for live observation by product teams around the world.