Text input for mobile devices: comparing model prediction to actual performance
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability Engineering
Wan2tlk?: everyday text messaging
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sorting Out Searching on Small Screen Devices
Mobile HCI '02 Proceedings of the 4th International Symposium on Mobile Human-Computer Interaction
Questions not answers: a novel mobile search technique
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Towards the perfect infrastructure for usability testing on mobile devices
CHI '07 Extended Abstracts on Human Factors in Computing Systems
MyExperience: a system for in situ tracing and capturing of user feedback on mobile phones
Proceedings of the 5th international conference on Mobile systems, applications and services
On the role of user-centred evaluation in the advancement of interactive information retrieval
Information Processing and Management: an International Journal
A diary study of mobile information needs
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cross-channel mobile social software: an empirical study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Incidental information and mobile search
Proceedings of the 9th international conference on Human computer interaction with mobile devices and services
Personal information search on mobile devices
Mobility '07 Proceedings of the 4th international conference on mobile technology, applications, and systems and the 1st international symposium on Computer human interaction in mobile technology
User-driven visual mashups in interactive public spaces
Proceedings of the 5th Annual International Conference on Mobile and Ubiquitous Systems: Computing, Networking, and Services
SMS based interface for FAQ retrieval
ACL '09 Proceedings of the Joint Conference of the 47th Annual Meeting of the ACL and the 4th International Joint Conference on Natural Language Processing of the AFNLP: Volume 2 - Volume 2
Handling noisy queries in cross language FAQ retrieval
EMNLP '10 Proceedings of the 2010 Conference on Empirical Methods in Natural Language Processing
Classic and Alternative Mobile Search: A Review and Agenda
International Journal of Mobile Human Computer Interaction
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SMS (Short Message Service) is already a hugely popular communication technology for mobile phones, with users sending billions of text messages to each other every year. The goal of the Google SMS service is to provide this large existing base of users with access to the types of information they are most likely to need when mobile. Users simply send their query as a text message and receive their results in the reply. This enables users to search for information without having to upgrade their phone or subscribe to specialized mobile data services. In this paper we describe how we worked with the Google SMS team on the iterative design of the service's user experience. In particular, we focus on how we attempted to overcome two major constraints: the technical limitations of the SMS standard, and users' current conceptual models of both SMS and Google search.