Focus groups in HCI: wealth of information or waste of resources?
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Voice-mail diary studies for naturalistic data capture under mobile conditions
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Emerging research methods for understanding mobile technology use
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Usability evaluation for mobile device: a comparison of laboratory and field tests
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
Mobile Interaction Design
Towards the perfect infrastructure for usability testing on mobile devices
CHI '07 Extended Abstracts on Human Factors in Computing Systems
txt 4 l8r: lowering the burden for diary studies under mobile conditions
CHI '07 Extended Abstracts on Human Factors in Computing Systems
MyExperience: a system for in situ tracing and capturing of user feedback on mobile phones
Proceedings of the 5th international conference on Mobile systems, applications and services
User experience at google: focus on the user and all else will follow
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Mobile user experience research: challenges, methods & tools
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services
Fancy a Drink in Canary Wharf?: A User Study on Location-Based Mobile Search
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
International Journal of Human-Computer Studies
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This case study discusses a 2-week field trial of Google Maps for Mobile with 24 participants (in London, Manchester, Hamburg, Munich). The field trial served as a pilot, because it combined many methods previously used individually: group briefing sessions, recorded usage, multiple telephone interviews for additional context around recorded use, and 1:1 debriefs in a lab setting with the development team observing. In this paper we describe our approach, as well as substantive and methodological findings. Insights were gained along several dimensions: user experience at different levels of product familiarity (e.g. from download/install to habitual use); specific usability fixes (100+) as well as product strategy drivers; and hurdles to user experience arising from the mobile eco-system (e.g. carrier and handset platforms).