The media equation: how people treat computers, television, and new media like real people and places
Rendering effective route maps: improving usability through generalization
Proceedings of the 28th annual conference on Computer graphics and interactive techniques
Proactive displays & the experience UbiComp project
ACM SIGGROUP Bulletin
Interaction in 4-second bursts: the fragmented nature of attentional resources in mobile HCI
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A diary study of mobile information needs
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Activity-based serendipitous recommendations with the Magitti mobile leisure guide
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Letizia: an agent that assists web browsing
IJCAI'95 Proceedings of the 14th international joint conference on Artificial intelligence - Volume 1
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Advances in mobile phones and cellular network capabilities have enabled many opportunities for information access on the move. These capabilities provide instant access for the mobile user, but have exacerbated the problem of interaction in a mobile context. Mobile users are often engaged in another task that makes it difficult for them to filter and interact with their mobile device at the same time. Mobile multitasking creates an attention deficit for the user. This paper proposes using butlers as a model to overcome this problem by offloading the burden of interaction from the user to the device. We describe how a suite of butlers can opportunistically and proactively offer information to the user in the moment, allowing mobile users to stay focused on their task at hand.