Towards computer-human interaction in natural language

  • Authors:

  • M. Koit;O. Gerassimenko;R. Kasterpalu;A. Raabis;K. Strandson

  • Affiliations:

  • Institute of Computer Science, University of Tartu, J. Liivi 2, Tartu, 50409, Estonia.;Institute of Estonian and General Linguistics, University of Tartu, J. Liivi 2, Tartu, 50409, Estonia.;Institute of Estonian and General Linguistics, University of Tartu, J. Liivi 2, Tartu, 50409, Estonia.;Institute of Estonian and General Linguistics, University of Tartu, J. Liivi 2, Tartu, 50409, Estonia.;Institute of Estonian and General Linguistics, University of Tartu, J. Liivi 2, Tartu, 50409, Estonia

  • Venue:
  • International Journal of Computer Applications in Technology
  • Year:
  • 2009

Quantified Score

Hi-index 0.00

Visualization

Abstract

Estonian human-human calls (directory inquiries) are analysed with the further aim to develop a computer-human dialogue system that interacts with a user in natural language. The analysis is based on the Estonian Dialogue Corpus. Linguistic features of clients' requests and agents' grants are studied. A client's initial request sets up a goal which will be achieved in collaboration with the agent. Information is given briefly by agents, using short sentences or phrases. Information-sharing sub-dialogues are initiated by both participants if either a request or a grant needs to be adjusted. A formal grammar of information dialogue is introduced in this paper. The results of the study will be implemented in two dialogue systems which are under development.