Task analysis of healthcare delivery: A case study

  • Authors:
  • Deborah Carstens;Pauline Patterson;Rosemary Laird;Paula Preston

  • Affiliations:
  • Florida Institute of Technology, College of Business, 150 W. University Blvd., Melbourne, FL 32901, United States;Florida Institute of Technology, College of Business, 150 W. University Blvd., Melbourne, FL 32901, United States;Health First Aging Institute, Cape Canaveral Hospital, 701 West Cocoa Beach Causeway, Cocoa Beach, FL 32931, United States;Health First Aging Institute, Cape Canaveral Hospital, 701 West Cocoa Beach Causeway, Cocoa Beach, FL 32931, United States

  • Venue:
  • Journal of Engineering and Technology Management
  • Year:
  • 2009

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Abstract

Human error and medical error are highly known as contributors to patient safety [Institute of Medicine (IOM), November 1999. To err is human: building a safer health system. Available at: http://www.nap.edu/openbook/0309068371/html/11.html (accessed 05.03.07); Institute of Medicine (IOM), March 2001. Crossing the quality chasm: a new health system for the 21st century. Available at: http://www.nap.edu/openbook/0309072808/html (accessed 05.03.07); Joint Commission on Accreditation of Healthcare Organizations (JCAHO), 2007. Failure mode, effect, and criticality analysis (FMECA) worksheet. Available at: http://www.jcaho.org (accessed 24.06.07)]. A study was performed to identify the process flow affiliated with elder patients transitioning through different continuums of emergency and non-emergency care. This research is part of a larger research effort to develop and implement a web-based healthcare system that enables hospitals and nursing homes to share patient information resulting in increased knowledge of a patient's medical history, decreased errors and enhanced patient safety. Future research efforts for this study are also presented.