The role of prototypes in the User Software Engineering (USE) methodology
Human-computer interaction
Designing for usability—key principles and what designers think
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Dialog management in interactive systems: a comparative survey
ACM SIGCHI Bulletin
Cost/benefit analysis for incorporating human factors in the software lifecycle
Communications of the ACM
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In the days when computer systems were used primarily by people with technical backgrounds, human factors, if considered at all, were treated as a backroom activity---something to be done after the design and implementation had been completed. We are now in an era in which computer hardware and software are consumer items. Computer users range from school kids to adults and from non-technical office professionals to software engineers. In today's environment, computer companies, especially those who sell software, must offer products that are effective and easy to use to be successful in the marketplace.