A fuzzy logic approach to dynamic Dial-A-Ride problem
Fuzzy Sets and Systems - special issue on fuzzy sets in traffic and transport systems
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Stated choice methods: analysis and application
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Computers and Industrial Engineering
A Branch-and-Cut Algorithm for the Dial-a-Ride Problem
Operations Research
Variable neighborhood search for the dial-a-ride problem
Computers and Operations Research
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Computers and Industrial Engineering
A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality
Computers and Industrial Engineering
Simple temporal problems in route scheduling for the dial---a---ride problem with transfers
CPAIOR'12 Proceedings of the 9th international conference on Integration of AI and OR Techniques in Constraint Programming for Combinatorial Optimization Problems
Customer-oriented school bus operations for childcare centers in Korea
Computers and Industrial Engineering
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Few studies have been conducted on the quality of service provided by the organizations responsible for the operation of dial-a-ride services for people with reduced mobility. In order to study quality in such contexts, the paper first provides several definitions of quality in the service sector. Then, some models based on the definitions of quality in marketing will be quickly surveyed, and various measurement scales will be presented. After a brief review of the tools and practices used in the service sector to improve quality, the notion of quality in dial-a-ride services is discussed more in depth. In particular, the dimensions and attributes of various scales of measurement used by researchers in dial-a-ride studies are reviewed. Finally, the impact on quality of various elements, like the size and type of organization and the operational rules used, are discussed.