How good is good enough?: an ethical analysis of software construction and use
Communications of the ACM
Ethical concepts and information technology
Communications of the ACM
The turnaround of the London ambulance service computer-aided despatch system (LASCAD)
European Journal of Information Systems
Affection not affliction: The role of emotions in information systems and organizational change
Information and Organization
Observations regarding the history of the study of computer personnel
Proceedings of the 50th annual conference on Computers and People Research
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The 1992 failure of the London Ambulance Service's Computer Aided Despatch (LASCAD) system is well-known. This research suggests that it was not only a failure in a technical or methodological sense but that it was a case of administrative evil. Administrative evil is harm that well-meaning individuals unintentionally commit and remains hidden. Technical rationality and professional expertise create the system for this form of evil to occur. This paper discusses the notion of evil as it applies to organizational phenomena, describes the background and components of administrative evil, and examines the LASCAD case through the lens of administrative evil and the process of moral disengagement.