Scientometrics
Defining process performance indicators by using templates and patterns
BPM'12 Proceedings of the 10th international conference on Business Process Management
On the definition and design-time analysis of process performance indicators
Information Systems
A Survey of Knowledge Work Productivity Metrics
International Journal of Productivity Management and Assessment Technologies
| Hi-index | 0.00 |
A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep normative effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that magic rules to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.