Computers in Industry - Special issue: co-operation in manufacturing systems, CIM at work
An introduction to description logics
The description logic handbook
Workflow mining: a survey of issues and approaches
Data & Knowledge Engineering
Computers in Industry - Special issue: Process/workflow mining
A framework for evaluating third-party logistics
Communications of the ACM - Interaction design and children
iBOM: A Platform for Intelligent Business Operation Management
ICDE '05 Proceedings of the 21st International Conference on Data Engineering
Corporate Performance Management: ARIS in der Praxis
Corporate Performance Management: ARIS in der Praxis
SENTINEL: a semantic business process monitoring tool
OBI '08 Proceedings of the first international workshop on Ontology-supported business intelligence
Oryx --- An Open Modeling Platform for the BPM Community
BPM '08 Proceedings of the 6th International Conference on Business Process Management
Analyzing Rule-Based Behavioral Semantics of Visual Modeling Languages with Maude
Software Language Engineering
Management by Measurement: Designing Key Indicators and Performance Measurement Systems
Management by Measurement: Designing Key Indicators and Performance Measurement Systems
Ontology driven semantic profiling and retrieval in medical information systems
Web Semantics: Science, Services and Agents on the World Wide Web
Modeling organizational performance indicators
Information Systems
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
Automated analysis of feature models 20 years later: A literature review
Information Systems
Beyond process mining: from the past to present and future
CAiSE'10 Proceedings of the 22nd international conference on Advanced information systems engineering
Defining process performance indicators: an ontological approach
OTM'10 Proceedings of the 2010 international conference on On the move to meaningful internet systems - Volume Part I
Formal modelling of organisational goals based on performance indicators
Data & Knowledge Engineering
Applying Real-World BPM in an SAP Environment
Applying Real-World BPM in an SAP Environment
A model of user preferences for semantic services discovery and ranking
ESWC'10 Proceedings of the 7th international conference on The Semantic Web: research and Applications - Volume Part II
Defining and analysing resource assignments in business processes with RAL
ICSOC'11 Proceedings of the 9th international conference on Service-Oriented Computing
Defining process performance indicators by using templates and patterns
BPM'12 Proceedings of the 10th international conference on Business Process Management
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A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, having an appropriate definition of these PPIs is crucial. After a careful review of the literature related and a study of the current picture in different real organisations, we conclude that there not exists any proposal that allows to define PPIs in a way that is unambiguous and highly expressive, understandable by technical and non-technical users and traceable with the Business Process (BP). In addition, like other activities carried out during the BP lifecycle, the management of PPIs is considered time-consuming and error-prone. Therefore, providing an automated support for them is very appealing from a practical point of view. In this paper, we propose the PPINOT metamodel, which allows such an advanced definition of PPIs and is independent of the language used to model the business process. Furthermore, we provide an automatic semantic mapping from the metamodel to Description Logics (DL) that allows the implementation of design-time analysis operations in such a way that DL reasoners' facilities can be leveraged. These operations provide information that can assist process analysts in the definition and instrumentation of PPIs. Finally, to validate the usefulness of our proposal, we have used the PPINOT metamodel at the core of a software tool called the PPINOT Tool Suite and we have applied it in several real scenarios.