Modeling organizational performance indicators

  • Authors:
  • Viara Popova;Alexei Sharpanskykh

  • Affiliations:
  • De Montfort University, Centre for Manufacturing, The Gateway, Leicester LE1 9BH, United Kingdom and Vrije Universiteit Amsterdam, Department of Artificial Intelligence, De Boelelaan 1081a, 1081 H ...;Vrije Universiteit Amsterdam, Department of Artificial Intelligence, De Boelelaan 1081a, 1081 HV Amsterdam, The Netherlands

  • Venue:
  • Information Systems
  • Year:
  • 2010

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Abstract

Performance measurement and analysis is crucial for steering the organization to realize its strategic and operational goals. Relevant performance indicators and their relationships to goals and activities need to be determined and analyzed. Current organization modeling approaches do not reflect this in an adequate way. This paper attempts to fill the gap by presenting a framework for modeling performance indicators within a general organization modeling framework.