Information Systems Management in Practice
Information Systems Management in Practice
Aris Design Platform: Getting Started with Bpm
Aris Design Platform: Getting Started with Bpm
Modeling organizational performance indicators
Information Systems
State of the art literature review on performance measurement
Computers and Industrial Engineering
Information Systems and e-Business Management
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Performance measurement systems PMS are necessary to ensure adequate information supply to management, but an information gap exists between process analysis and execution. PMS predominantly rely on countable, objective measures, but are also designed to deliver additional viewpoints to foster necessary explanations to measurements. Still, there is no definition of how well these approaches work in delivering sufficient explanatory information. The introduced concept of visibility of performance explains how the explication of process performance information leads to additional interpretation possibilities in performance measurement to deliver embedded and rich knowledge. It is tested on a business case, in which additional subjective information could be explicated through the application of a suitable Performance Assessment Model. The result of the explication of this knowledge is an enhanced comprehension of performance that bridges the information gap between operative and strategic level.