A method for modeling of KPIs enabling validation of their properties

Authors:
Ella Roubtsova;Vaughan Michell
Affiliations:
Open University of the Netherlands, Heerlen, The Netherlands;University of Reading, Whiteknight, Reading, UK
Venue:
Proceedings of the 5th ACM SIGCHI Annual International Workshop on Behaviour Modelling - Foundations and Applications
Year:
2013

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Abstract

Key performance indicators (KPIs) play an important role in making decisions for correct and timely investments. Validation of desired properties of KPIs demands the execution of business processes. However, KPIs are often designed for a business sector assuming fragmental knowledge about business processes. The validation of properties of KPIs is postponed until the KPIs application in business processes of organizations. This approach often results in misleading KPIs. We present a method that enables validation of KPI properties without implementation of KPIs in organizations. The method takes advantages of a combination of goal modeling, conceptual modeling and executable Protocol Modeling. The compositional semantics of Protocol Modelling allows for building abstract executable protocol models using the fragmental information about business processes. The goal models and conceptual models are used for analysing the results of the process execution and reasoning about properties. The method is demonstrated with a real KPI document from the medical sector.