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Sharing perspectives in distributed decision making
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Coordination techniques for distributed artificial intelligence
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ACM Transactions on Computer-Human Interaction (TOCHI)
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The Oxford Handbook of Computational Linguistics (Oxford Handbooks)
The Oxford Handbook of Computational Linguistics (Oxford Handbooks)
Experimental comparison of adaptive vs. static thumbnail displays
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction platforms and techniques
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Proceedings of the 2007 conference on Human interface: Part I
Effect of providing a web-based collaboration medium for remote customer troubleshooting tasks
Proceedings of the 2007 conference on Human interface: Part II
Graph-based reasoning in collaborative knowledge management for industrial maintenance
Computers in Industry
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A query translation-based Korean-English cross-language diagnosis (Q-KE-CLD) tool for assisting Korean users diagnosing print defects was developed and then evaluated as a case study of distributed decision making support for nonnative English users. The first step in developing the Q-KE-CLD tool involved collecting and analyzing print defect descriptions in Korean and English. A fuzzy Bayesian model was obtained from the descriptions and the Q-KE-CLD tool was developed. The tool was then experimentally evaluated in four different universities in South Korea. Results showed that Korean subjects generated Korean queries faster (p=0.008) when entering Korean queries. In addition, the subjects rated Korean queries as being easier to generate (p=0.004). Untrained subjects reported that use of the Korean language made it easier to generate queries and identify print defects. The overall results suggested that query translation-based cross-language diagnosis is a feasible approach for localizing troubleshooting websites.