Probability and Statistics with Reliability, Queuing and Computer Science Applications
Probability and Statistics with Reliability, Queuing and Computer Science Applications
Scaling for E Business: Technologies, Models, Performance, and Capacity Planning
Scaling for E Business: Technologies, Models, Performance, and Capacity Planning
IT Outsourcing Contracts: Practical Implications of the Incomplete Contract Theory
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
ISADS '03 Proceedings of the The Sixth International Symposium on Autonomous Decentralized Systems (ISADS'03)
Performance by Design: Computer Capacity Planning By Example
Performance by Design: Computer Capacity Planning By Example
Optimal Design of E-Commerce Site Infrastructure from a Business Perspective
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
SLA design from a business perspective
DSOM'05 Proceedings of the 16th IFIP/IEEE Ambient Networks international conference on Distributed Systems: operations and Management
SLA-controlled interconnection charging in next generation networks
Computer Networks: The International Journal of Computer and Telecommunications Networking
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In this work, a business-driven approach to designing Service Level Agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better captures the relationship between service provider and service client by considering the negative business impact (business loss) originated from IT infrastructure failures and performance degradation and introduces such knowledge into the SLA itself. A complete example scenario shows the value of the proposed approach. A main conclusion is that the SLA established using the business-driven perspective is superior to the one based on a conventional approach since both service provider and client can simultaneously obtain higher profit.