Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managing Knowledge Work
Controlling Decision-Making Practice in Organizations
Organization Science
The Involvement of Group Decision and Communication Support In Building a SME Cluster in China
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
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In today's global economy, and as a result of the complexity surrounding the working world, new ways of working are emerging. In particular, collaboration and networking gain increasing importance as they enable firms to face the new demands of a global economy. Within this context, it is necessary to understand how new ways of organising influence decision-making processes. This paper (i) explores the connection between networks and decision-making and (ii) tries to define how efficient networking can support reliable collaborative decision making.We argue that effective networking constitutes a fundamental support for decision-making. Our focus is on small and medium-sized companies where networking is particularly relevant because of their restricted means for action and resources. Our findings are based on seven semi-structured interviews, conducted within five French small and medium-sized companies. They confirm the allegation that enterprise decision-making is now embedded in network structures [3] and also offer a good basis for drawing guidelines, enabling effective networking and reliable decision-making.