Analyzing a complaint database by means of a genetic-based data mining algorithm

Authors:
Jan van Dijk;Sunil Choenni;Frans Leeuw
Affiliations:
Research and Documentation Centre (WODC), Ministry of Justice, The Hague, The Netherlands;Research and Documentation Centre (WODC), Ministry of Justice, The Hague, The Netherlands;Research and Documentation Centre (WODC), Ministry of Justice, The Hague, The Netherlands
Venue:
Proceedings of the 12th International Conference on Artificial Intelligence and Law
Year:
2009

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Abstract

In this paper, we have analyzed the complaint database of the National Ombudsman who handles complaints with regard to almost all government organizations in the Netherlands. We searched for trends with regard to complaints and handling of complaints during a period of 25 years. For this purpose, we have applied a combination of conventional database techniques and a genetic-based mining algorithm. Our experience is that such a combination and the guidance by domain experts are necessary to produce useful and interesting results.