Fundamentals of database systems (2nd ed.)
Fundamentals of database systems (2nd ed.)
Advances in knowledge discovery and data mining
Advances in knowledge discovery and data mining
Modern Information Retrieval
Design and Implementation of a Genetic-Based Algorithm for Data Mining
VLDB '00 Proceedings of the 26th International Conference on Very Large Data Bases
Database Security-Concepts, Approaches, and Challenges
IEEE Transactions on Dependable and Secure Computing
Surveillance, Privacy and the Ethics of Vehicle Safety Communication Technologies
Ethics and Information Technology
A citizen privacy protection model for e-government mashup services
dg.o '08 Proceedings of the 2008 international conference on Digital government research
Analyzing a complaint database by means of a genetic-based data mining algorithm
Proceedings of the 12th International Conference on Artificial Intelligence and Law
Who will watch (over) me? Humane monitoring in dementia care
International Journal of Human-Computer Studies
Crime statistics online: potentials and challenges
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
Public safety mashups to support policy makers
EGOVIS'10 Proceedings of the First international conference on Electronic government and the information systems perspective
| Hi-index | 0.00 |
Although it is widely accepted that citizens benefit or may benefit from the applications of information technology, there are also complaints about these applications. This paper is devoted to the complaints of citizens that pertain to the applications of information technology itself, or about facts in which this technology is playing a significant role. We have analyzed a number of governmental databases in the Netherlands that contains complaints of citizens. We have investigated which proportion of the complaints could be related to information technology. For two governmental databases, we were able to make a reliably estimation of the proportion of information technology related complaints. We found that these proportions are 34% and 40% respectively. For one of the databases, a categorization according to the time dimension revealed that in 2001, the proportion of information technology related complaints is the highest namely 46%. This peak could have been caused by the crash of the dot.com bubble in the spring of 2001. This kind of information is necessary to gain a comprehensive understanding of the changing government-citizens relationship due to information technology.