Evaluating information systems by consultation and negotiation
International Journal of Information Management: The Journal for Information Professionals
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Homecare telematics can be regarded as one of the fastest growing healthcare delivery sectors in the developed world and it is further reinforced as healthcare delivery paradigm is shifting from doctor and hospital-centered towards a new model where the citizen becomes responsible for the personalized management of healthcare, delivered at the point of living whenever possible. An important issue in the advancement and deployment of home telehealth services is their assessment. This paper reviews various approaches in health information systems evaluation and argues that home telehealth interventions more than any other such information systems applications require a holistic, interpretive approach in their evaluation, emphasizing the overall assessment of the telehealth service seen as an information system embedded in a clinical and a social context, rather than seen merely as a technical innovation or a drug. The paper proposes an adopted framework for evaluating home telehealth interventions and presents its application for the evaluation of a novel telehealth service for the monitoring and support of peritoneal dialysis at home.